Privacy Policy

Heartworks London · Updated 7 November 2026

Heartworks London respects your privacy. This notice describes how we collect and use personal information when you browse heartworkslondon.com, place an order or contact us. We use Shopify to operate our online store.

Information we collect

Information may include your name, contact details, billing and delivery details, order information, personalised message requests and communications. Our store and providers may also collect technical information, such as browser, device, IP address and website activity through cookies. Payment details are handled by checkout and payment service providers.

Why we use it

We use personal information to process and fulfil your order, arrange London delivery or Greenwich collection, respond to questions, supply requested personalisation, provide customer service, keep records, detect fraud, operate the website and comply with legal obligations. Where permitted, we may send marketing messages; you can unsubscribe at any time.

Legal bases

Where UK data protection rules apply, we process personal information to fulfil a contract, comply with the law, pursue legitimate interests such as maintaining and securing our store, or on the basis of consent where required.

Who we share information with

We may share necessary information with Shopify, payment processors, delivery and website service providers, and advisers or public authorities where legally required. Some providers may process information outside the UK, subject to applicable transfer safeguards.

Retention and security

We keep information as long as necessary to handle orders, customer support, business records and legal obligations. We take reasonable steps to protect information, but no internet-based system is completely risk-free.

Cookies and your choices

Our online store uses cookies essential for site and checkout functionality and may use analytics or marketing technologies depending on store settings and your choices. Manage relevant preferences using available website privacy controls or your browser settings.

Your rights

Depending on the law and circumstances, you may be entitled to access, correct, erase, restrict or transfer personal information, object to certain processing, or withdraw consent. You may complain to the UK Information Commissioner's Office (ICO).

Contact us

For privacy questions or data-rights requests, email heartworkslondon@gmail.com. We may update this policy when our practices or legal requirements change.