Policies

Thank you for choosing Heartworks London! We are excited to bring our exceptional products to you with a seamless and reliable shipping experience. Please review our shipping policy for more information.

Delivery Destinations: We currently offer shipping exclusively within the United Kingdom.

Delivery Options:

  1. Standard Delivery:

    • Estimated Delivery Time: 3-5 business days.

  2. Express Next Day Delivery:

    • Orders placed before 1PM on a business day will be delivered the next business day.

Order Processing:

  • Orders are processed within 1-2 business days of payment confirmation.

Tracking Your Order:

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to track your shipment’s progress.

Shipping Restrictions:

  • We regret to inform you that we do not currently ship to international destinations.

Delivery Address:

  • Please ensure that your delivery address is accurate and complete to avoid any potential delivery delays.

Failed Delivery Attempts:

  • In case of a failed delivery attempt, our courier service will leave a notification, and you may arrange a redelivery or collect the parcel from the designated collection point.

Shipping Changes:

  • Any changes to the shipping address must be communicated to us promptly. Changes made after dispatch may incur additional charges.

Contact Information: For any questions or concerns regarding shipping, please contact our customer service at heartworkslondon@gmail.com.

 

If you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving your order. We will work with you to resolve the issue promptly. Photographic evidence of the damaged or defective item may be required.

We do not accept returns or issue refunds for purchases made due to a change of mind or dissatisfaction with the product. We encourage customers to carefully review product details and ask any questions before making a purchase.

It is the customer's responsibility to provide accurate shipping information. If a product is shipped to an incorrect address provided by the customer, we will not issue a refund or replacement. Please double-check your shipping details before completing your purchase.

By completing a purchase on our website, you acknowledge and agree to abide by our policies.

If you have any questions or concerns, please contact our customer service team at heartworkslondon@gmail.com.